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CUSTOMER SATISFACTION
At Cerulean Boutique, we stand behind the quality of our products and we make things right if you are not satisfied with your purchase. Our shipments are carefully packed and inspected before leaving our store, but in the event you are not satisfied with your purchase simply follow the instructions below.
RETURNS AND EXCHANGES
Cerulean Boutique will accept merchandise returns for Standard Delivery items within 7 days of purchase or delivery and issue a credit or refund at the time of return only with a valid receipt on all regular priced merchandise.
IMPORTANT: ALL SALE MERCHANDISE, SLIPS, PANTIES AND EARRINGS ARE A FINAL SALE.
A valid receipt is an original sales receipt, gift receipt or packing slip. Within 15 days of purchase or delivery we will issue a store credit only. All merchandise for return or exchange must have all tags attached and be in re-sellable condition. Returns of merchandise purchased through our website will be accepted by mail or in person at the store on 12 Saint Joseph Street, Saint Albert, AB, Canada. Pending inspection, a credit or refund will be issued for the item value. Any taxes charged will be refunded in accordance with the items to be returned. Shipping and handling charges are non-refundable. Return Shipping is a flat rate of $20 and will be deducted off your refund or store credit. If your returns brings you below the free shipping threshold of $75, initial shipping charges will also be deducted at the time of refund or store credit.
IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. Gift card purchases will be refunded in the form of another card and mailed to your billing address.
To return an item by mail please email [email protected] or call us at 1-780-459-2583 and we will send you a return label with all of the proper shipping instructions.